Repeat Prescriptions – online registration & ordering

Please note there is an issue at present for patients trying to register for online prescription ordering. There seems to be an issue from the ‘Patient Access’ side which we are working with ‘Patient Access’ to resolve. Please bear with us, and in the meantime if you need to order medication you can either use the ‘Repeat Prescription Request Form’ below, or call our Prescription Line on 01563 599300. Any requests are actioned during surgery hours, Monday – Friday. Thank you for your understanding.

If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’.

Please note that repeat prescriptions should not be ordered more than 7 days in advance. Please allow 72 hours, excluding weekends and Bank Holidays, for us to process your request. If you are collecting from a pharmacy, pharmacies have asked us to pass on a message that patients should allow 5 days before collecting.

Not yet registered for Patient Access?

To request medication without the requirement to log on to Patient Access, you can request your Repeat medication with our Repeat Prescription Request Form.

It is easier and quicker to request repeat prescriptions via our online service. Simply log in and select an option. Please allow at least 72 hours (3 working days) before your prescription will be ready to collect. 

If you have received a letter from the practice with login details then you can register for this service. Please click the link below:

Instructions for Registering with Patient Access

In the letter from the practice, you will have all the information you need to register for Patient Access including a unique pin number.

When you register you will be asked standard questions such as your name, date of birth and also an email address. Patient Access will then send you an email asking you to verify your email address, once you have clicked on the link in the email they send you, you will be registered.

Once you are registered, you will be asked to link your account with the surgery – please ensure you click on the link which says ‘If your practice is not located in England, click here instead’.  The information you need to complete the registration screens will be in the letter you were sent by the practice. Look after this form carefully until you register, and consider destroying it afterwards. If you lose the form or if it is stolen before you have entered your password and security details, contact the practice straight away, by telephone or in person.

Remember to enter the information exactly as it appears on this form, or your registration will not be accepted. When you log on after registering, you must also enter all details in exactly the same format.

If you are having trouble with registering please click on this link which has lots of useful information:

https://support.patientaccess.com/

Forgot to request a repeat Prescription?

If you forget to request a repeat prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.

How to order your medication

By post

You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).

Pharmacy ordering/collection service

Pharmacies offer a prescription collection service from our Practice. They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

Telephone

Please call our dedicated prescription line 01563 599300. The Prescription Request Line allows you to leave a message day 24 hours a day, from Monday – Friday.

Please ensure you leave the following information on our answering machine:

  • Your Name
  • Address
  • Date of Birth
  • Contact Telephone Number
  • Full description of the items you require
  • Which pharmacy you would like to collect your prescription from

If you telephone our main line, you will be asked to redial the above number.

This allows the practice to free up the lines for those requiring more urgent assistance.

Additional information

Chronic Medication Service

The NHS Chronic Medication Service is a voluntary service for people with long-term conditions. It’s available at all community pharmacies across Scotland.

You can only use this service if you’ve registered with a community pharmacy.

Hospital and Community Requests

On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.

Please note that these prescription requests are treated in the same way as a Repeat Prescription and will normally be available for collection 48 hours after receiving the hospital note. A patient will have been provided with a supply of the medication (normally 7 days’ supply) if the hospital wants them to start the treatment immediately. 

Medication reviews

Patients on repeat medication will be asked to see a Doctor, Nurse Practitioner or Practice Nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

Please ensure that you book an appropriate appointment via askmyGP to avoid unnecessary delays to further prescriptions.

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

Strong painkillers and driving

You may have noticed that the label on your painkiller medicine says: “May cause drowsiness. If affected do not drive or operate machinery. Avoid alcoholic drink.”

Your doctor or nurse may also have discussed side effects of your painkillers with you.gen

Strong painkillers (or opioids) affect each person in a different way. They can make some people drowsy and reactions can be slower than usual. This may be worse if you take other medicines that cause drowsiness or if you drink alcohol. If you are someone who drives you may be wondering if it is safe for you to drive. The following information will help you to decide.

  • You must not drive if you feel sleepy
  • You must not drive after drinking alcohol or taking strong drugs which have not been prescribed or recommended by your doctor for example, cannabis.
  • You must not drive if you start taking other drugs that cause sleepiness, either prescribed by your doctor or bought from the chemist for example, hay fever medicine.
  • You must not drive on days where you have had to take extra (breakthrough or rescue) doses of a strong painkiller.