Lorna Bicket – Group Business Manager
Rebecca Bell – Branch Manager – Kilmaurs
Maryanne Cooper – Admin Supervisor – London Road
Sister Noelle McDowall – Nurse Manager – both sites
RGN, Independent Nurse Prescriber, Diploma in Community Nursing, BSc Health Studies
Jackie Richmond – PA to Group Business Manager & Complaints Officer
Elizabeth Mair – Senior Finance Administrator
- Karen C
- Karen H
The administration team attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. They have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.